Customer Care

1. We have a 7 day - free return policy. Place a request for your return here - Initiate Product return / exchange

1.1 Once placed, your request will be reviewed by our team within 24 - 36 busines hours and approved if it follows the terms of return.

1.2 If you are not happy with the product when you receive it and want a refund, please write to us within 7 days from the date of receiving the product to the below email address. Email: care@thepostbox.in 

1.3 Please note we do not accept returns /exchanges for products that are customised.

1.4 We will pick up the product from your registered address and issue you a full refund after receiving the product back at our registered warehouse.

1.5 Please note that the Product will need to be returned in its original packaging. The logistics team will inspect the piece upon receiving it and if it is found that the product is damaged because of not adhering to the terms mentioned above, the refund will not be considered and the product will be shipped back to you as is. The product cannot be used in this timeframe and then returned back to us. Refunds will not be entertained in such cases. 

1.6 For COD orders: The convenience fee of Rs 100/- will be deducted from the refund value of the order.

1.7 Samples Sale: No returns will be entertained for the sample sale.

1.8 Customised Orders:

• Up to 3 Upper Case Letters from A-Z can be customised per product
• If a number is added, we will avoid the number and add only the letters.
• The time taken to customise your product is 7 business days

1.8 Gift-wrapped Orders:

• Rs 100/- levied for gift wrapping will not be refunded for orders initiated for return/exchange.

For Cash on Delivery orders: Please give us your bank details via our customer care email - care@thepostbox.in. We take 10-12 business days to process COD refunds. As mentioned above, the convenience fee of Rs 100/- will be deducted from the refund value of the order. 

For Online Payment Orders: We take 7 business days to process refunds directly to the registered bank account linked to your purchase on our website.

For customised orders: No refunds or exchanges will be entertained.

2. If you want to exchange your product for another product or the same product, please write to us within 7 business days of receiving your order.

2.1 Email us at care@thepostbox.in stating your order number and the name of the product you received along with photographs.

2.2 A fresh piece will be sent to you of the same product or the product of your choice.
A return pickup will be initiated within 24 hours of you addressing your complaint.

2.3 If there is any cost difference between the two products, either a refund will be processed immediately or we will send you a payment gateway link via our payment gateway partners. 

2.4 Please note that the product will need to be returned in its original packaging. The logistics team will inspect the piece upon receiving it and if it is found that the product is damaged because of not adhering to the terms mentioned above, the exchange will not be considered and the product will be shipped back to you as is.

2.5 If there is a cost difference in the price of the product at the time of exchange, the difference amount will not be refunded to the customer.

Email: care@thepostbox.in
Customer care number: +91-9884502289 

Domestic Partners: Bluedart Express, Ecom Express
International Partners: DHL Express, India Post

Delivery timeline within India : 2-3 working days.
Delivery timeline outside India: 5-7 working days.

Customised orders : 7-10 working days.

If in the event there is a spike in the number of orders for a particular product, it could take upto 7 working days to fulfil your order. 

We ship worldwide.

Courier Partners:

Express Shipping: Aramex
Regular Shipping: India Post

Delivery timelines:

The below transit times are from the date of shipment of order and not from the date of order placed.

Express Shipping: 10-14 days
Regular Shipping: 4-6 weeks

Returns & Refunds: We do not permit returns/refunds for international orders as it is unviable.

Shipping & Customs charges:

All associated shipping costs are calculated automatically at checkout. Customs duty if any will need to be cleared by the consignee.

Working Hours: 9:30am - 6:30pm 
Working Days: Monday - Saturday

*2nd and 4th Saturday are office holidays including all public holidays declared by the Government of India.