Our products are covered by a 1 year warranty from the day they were purchased, and when used under normal conditions for the purpose intended. While our products are made to withstand rough handling, please try not to over stuff your Postbox bag or put things in there that don’t belong like Knifes or other sharp objects. For our wallets, please do not put more cards or articles that can stretch the product out of shape and put undue stress on the stitching and other materials.

This warranty covers faults on the Hardware including zippers, hooks and rivets which keep the product together.  This warranty does not apply if damage is caused by unreasonable use or neglect, normal wear and tear, or if you change your mind.

The Postbox warranty sits alongside applicable consumer protection law.

How do I make a claim?

Please email our support team at care@thepostbox.in with your order details and a description of the fault or damage. Please Include photographs as that helps in speeding up and resolving claims. We are here to support and give you a positive experience.